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Refund & Cancellation Policy

How to cancel

Please send your cancellation by email to This email address is being protected from spambots. You need JavaScript enabled to view it. with your name and booking reference. Cancellations by phone or voice message are not accepted. We confirm every cancellation in writing within 1–2 business days.

The day we receive your email and the departure day are not counted. Example: if your tour starts on 4 May and we receive your email on 1 May, the cancellation is 2 days before departure.

Multi-day tours

Cancellation received Refund
25 days or more before departure 100% of the amount paid
16–24 days before departure 75% of the amount paid
7–15 days before departure 50% of the amount paid
6 days or less before departure, or no-show No refund

Bookings that include a 5-star hotel: once the booking is confirmed, 75% of the amount paid is refundable, whatever the cancellation date, because these hotels apply strict cancellation rules.

Day tours

Cancel at least 2 days before the tour date for a full refund. Later cancellations and no-shows are not refunded.

Not refundable

  • Services not used after the tour has started (for example a missed night, meal or visit).
  • Entrance tickets and passes once issued.

If we cancel

If we cancel your tour, you receive a full refund of the amounts paid to us, or you can choose a new date or another tour.

How refunds are paid

Refunds are paid to the original payment method within 7 business days of the cancellation confirmation. Bank transfer charges, if any, are deducted from the refund.